Wonderfulpost.org Privacy Policy

You should carefully read the following privacy policy before using wonderfulpost.org. Your use of wonderfulpost.org and its offers indicates your acceptance of this policy terms. Do not use wonderfulpost.org if you do not agree with this policy.

Wonderfulpost.org reserves the right to change or amend this policy at any given time. Last update of privacy policy: 25/04/2019


An Overview

Wonderfulpost.org provides the services, platform and website at wonderfulpost.org (and associated social media accounts, email providers etc) which empowers users from around the world to exchange creative post.

Anyone can navigate through parts of our Website without submitting any personal information, however, it is necessary to submit information to be able to make use of certain features, in particular those that enable the sending and receiving of creative post and exchanging of postal addresses.

By using our service and platform fully, you’ll need share some of your personal information with us. We are committed to protecting your privacy, and have therefore developed this Privacy Policy.


Which information is collected

To bring you our service, platform and website, we collect or receive your personal information in a few different ways:

  • User registration: To take part in the sending and receiving of creative snail mail, we require some information from you, including but not limited to: your name, email address, and postal address.

  • Analytics information: To improve the Website’s functionality and understand its usage, we rely on statistical information gathering services, which collect information about the Website’s visits (for example, pages viewed, length of visits, browser and operating system etc)

  • Customer support: When you contact us for help, or have questions, we save your message and contact details, in order to be able to help you.

  • Payment information: If you make any payment to us (e.g. you buy a product) we are legally required to keep a record of these transactions.


How we use the collected information

When you access or use our website, platform or service, we collect, use, share, and process information about you as described in this Privacy Policy and only when we have a legal basis to do so. The legal basis depend on the services you use and how you use them. These legal basis are:

  • We need the information to provide you the services;

  • There is a legitimate interest, such as providing, improving and personalizing the services, and/or protect the safety and security of the Platform, Service or Website;

  • You’ve given us your consent to do so for a specific purpose;

  • You have made the information public, or;

  • We need to comply with a legal obligation.

In more detail, we use the information we collect to:

Provide the platform and services, and personalise your experience: We use the information we receive to provide our services to you, and to maintain and operate the Platform, Service and Website. For example, it wouldn’t be possible to allow users to exchange addresses if we didn’t have their postal address.

Improve our service: Some of the information you provide is used to analyse, develop and improve the Platform, Service and/or Website. For example, we use third party analytics providers, like Google Analytics, to gain insights into how our Website is used and to help us improve it.

To communicate with you about the Platform, Service or Website: Your contact information is used to send you communications via email, such as when you are given another users postal address, or sent an update or reminder about Wonderfulpost.org. There are options at the footer of Wonderfulpost.org emails to unsubscribe from these email communications.

Customer support: We use your information to help you when you contact us with an enquiry. We may also contact you about your Wonderfulpost.org use, to resolve disputes or to enforce our Terms of Service.

Keeping our service safe and secure: Wonderfulpost.org may use your information to ensure the safety and security of our Website, Platform and/or Service and of our users, for example, by monitoring misuse or suspicious activity, identifying violations of our Terms of Service, protect the community against spam, harassment, and other security risks.


How we share the collected information

Between users

Wonderfulpost.org enables you to exchange postal addresses with other users around the world, in order to send and receive creative snail mail. Thus, it is central to our service to share your postal address so that you can receive post from other users. However, we take great care to do this sharing in a controlled way. For example:

  • It is not possible for someone to request access to a specific address or person; instead, the Service selects the paired postal address at random.

  • We also limit the amount of addresses a user can request.

With others

We rely on some third parties to provide certain services on our behalf, either because they are necessary to bring you our Platform, Service or Website, or because they help us improve it. These third parties may have access to some personal information, but Wonderfulpost.org ensures that entities that have access to personal information are credible, and never transmit more information than that which is necessary to provide the Service.

Some of the service providers we use include:

  • Analytics: To understand how our Service, Platform and/or Website is used and to improve it, we use third party statistical information gathering services, such as Google Analytics. Such services collect information about the Website usage (for example time of visits, pages viewed and type of operating system used) through the use of cookies. The data collected by Google Analytics about your use of our Website is kept for a period of 26 months. You can find Google’s Privacy Policy on its website.

  • Advertising: To be able to support the service we provide to you, we may display advertisement banners on our Website, or throughout our Platform and/or Service, using third party advertising networks and platforms such as Google AdSense. Where required, if the type of ads we show you collect, share and/or use your information for ad personalization, we will request your consent prior to showing them to you.

Legal obligations

Wonderfulpost.org may also share information with third parties regarding investigations, judicial enquiries and legal or administrative procedures, when required to do so by law.


How we store and secure information

Security: We take the security of personal information very seriously, and do our best to safeguard it. We use technical and organisational measures to protect your personal information, both during transmission and after it is received, against destruction, accidental or unlawful loss, accidental alteration, disclosure or unauthorised access, within a level of security appropriate to the nature of the information being protected. However, Wonderfulpost.org cannot guarantee the total security of the information of its users' against all possible situations of unauthorized access, hardware or software failures and other factors that may compromise the security of the information.

Hosting: To provide you access to our Website, we use the hosting provider Squarespace. Squarespace are a trusted hosting provider, adhering to globally known compliance programs in both security and data privacy. Additionally, we use several technical measures to secure any user information which is stored, and we ensure strictly controlled access to it.

Backups: In order to ensure continued availability of the Website, Service and/or Platform, in case of any technical or physical incidents, we may make encrypted, secure backups of the information so we can restore it in a timely manner.

We may also keep some information to comply with legal obligations, to resolve disputes or to enforce our Terms of Service.


How you can access and control your information

To use Wonderfulpost.org’s creative post exchange, we collect a small amount of information about you (name, postal address, email address etc).

If you’d like to be removed from our Service / Platform, you can withdraw your participation consent by sending us an email to hello@wonderfulpost.org, using “Remove me” as the subject line, and writing your details in the body of the email, so we can find you in, and remove you from, the service.

You can also update your email preferences, including completely unsubscribing, at the bottom of any of Wonderfulpost.org’s emails.

If you require additional access to other information about your account, or would like to exercise your right to data portability, you’ll need to contact us (hello@wonderfulpost.org) so that we can first verify your identity.


Other important privacy information

Links to other websites or services: The wonderfulpost.org website, service or platform may contain links to third party websites, including in advertisement banners. These third party websites and the way they process collected information are the sole responsibility of their owners, and therefore, wonderfulpost.org is not responsible for their privacy policies and/or practices.

Updates to our Privacy Policy: We may update this Privacy Policy from time to time, and we will post the changes on this page.

Contact: If you have any questions or concerns about how your information is handled, or if you believe we are not following this Privacy Policy, please contact us using hello@wonderfulpost.org